Refund policy

Return and Refund Policy

Returns
You can return most items within 30 days of delivery for a refund. Items must be unused and in their original packaging. We may reduce your refund if an item has been used, damaged, or handled more than necessary.

How to start a return
Email info@aykzio.com with your order number and the reason for the return. Please contact us before sending anything back, because we must approve all returns first. Unless we state otherwise or the law requires otherwise, you are responsible for return shipping costs for change-of-mind returns. Original shipping costs are not refunded.

Cancellations
You can ask us to change or cancel an order within 24 hours of placing it. After that, the order may already be in processing and we may not be able to cancel it. If a cancellation is approved, the refund is issued within 5 to 10 business days.

Damages and issues
Please inspect your order when you receive it. If an item is damaged, defective, or incorrect, email info@aykzio.com within 7 days of delivery with your order number and a clear photo. We will send a free replacement or refund you. Damaged outer packaging on its own, such as a dented box, is not considered damage if the item itself is in good condition.

Exceptions and non-returnable items
Items that have been used, worn, or damaged through normal use or misuse cannot be returned for a refund. Some items may not be eligible for return, as stated on the product listing at the time of purchase. Contact us if you have questions about whether a specific item can be returned.

Exchanges
Contact us at info@aykzio.com before returning an item if you would like to ask about an exchange.

Refunds
We will inspect your return within 5 business days of receiving it and email you to let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 5 to 10 business days. Your bank or card provider may need a few more days to show the refund. If you have not received it after that time, please email us.

All refunds are issued in U.S. dollars (USD), the currency of the original purchase. Your bank may charge fees for currency conversion, which we cannot control.

Lost or delayed orders
If your tracking shows no movement for a long time, or your order is lost, late, or does not arrive, email info@aykzio.com with your order number. We will look into it with the carrier and, if the package cannot be located, send a replacement or refund you.

Your rights
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact
To request a cancellation, start a return, ask about an exchange, or report a damaged item, email us at info@aykzio.com or use the details in our contact information policy.