Shipping policy
Shipping Policy
Where we ship
We ship to the United States and Canada. We do not currently ship to other countries.
Processing time
Orders are processed and sent to our fulfilment partner within 1 to 3 business days of being placed. Orders are not processed on weekends or holidays. You will receive an email with your tracking number once your order ships.
Shipping rates
Shipping to the United States: $5.99 on orders under $50.
Shipping to Canada: $6.99 on orders under $50.
Shipping is free on orders of $50 or more.
The shipping cost for your order is shown at checkout before you pay.
Delivery times
Delivery times depend on your location and the shipping method, and they begin once your order ships. All delivery times are estimates and are not guaranteed. Delays can happen because of the carrier, customs, weather, or high order volumes, especially around holidays such as Christmas. We recommend ordering early for gifts.
Tracking your order
Once your order ships, we will email you a tracking number. You can also check your order status at any time using the "Track Order" link in our website footer. Tracking can take 2 to 5 days after shipping to show movement.
Multiple items
Items in the same order may ship separately and arrive on different days, even if you receive a single order confirmation. You will not be charged extra shipping for this.
Customs, duties and taxes
Orders shipped to Canada may be subject to customs, duties or taxes charged by the carrier or customs authority. If any are charged on delivery, they are the customer's responsibility. We do not control these charges.
Wrong address
Please check your shipping address carefully before you place your order. If you need to change it, email us at info@aykzio.com within 24 hours of placing your order. We cannot guarantee a change after the order has been processed. If a package is returned to us because of an incorrect or incomplete address, we may need to charge you for reshipping.
Lost, delayed, or damaged orders
If your tracking shows no movement for a long time, or your order is lost, very late, or arrives damaged, email us at info@aykzio.com with your order number. We will look into it with the carrier and, if needed, send a replacement or issue a refund as described in our return and refund policy.
Contact us
Questions about shipping? Email us at info@aykzio.com.